Privacy Policy

1. Introduction

Eagle Virtual LLC ("Eagle Virtual," "we," "us," or "our") operates the website eaglevirtual.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your email address and password.
• Payment Information: When you subscribe to a paid plan, our payment processor (Stripe) collects payment details. We do not store full credit card numbers.
• Contact Information: When you contact us, we collect your name, email, and message content.
• API Usage: When you use our API, we log your API key usage for rate limiting and billing purposes.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect:

• Log Data: IP address, browser type, pages visited, time spent, and referring URLs.
• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: Features used, search queries (blockchain addresses), and interaction patterns.

2.3 Anonymous Usage

You can use basic address lookup features without creating an account. Anonymous lookups are not associated with any personal information. We may log anonymous queries for aggregate analytics but do not track individual users.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (hosting, payment processing, analytics).
• Legal Requirements: When required by law, subpoena, or legal process.
• Protection: To protect the rights, property, or safety of Eagle Virtual, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@eaglevirtual.com.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or cross-site tracking. You can configure your browser to refuse cookies, but some features may not function properly.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

We use the following third-party services:

• Stripe: Payment processing (Privacy Policy)
• Cloudflare: CDN and security (Privacy Policy)

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of information to the United States and other countries.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@eaglevirtual.com
• Address: Eagle Virtual LLC, 8586 Potter Park Dr., Sarasota, FL 34238, United States